Helping Your Nonprofit Navigate the Rapids of Technology
Welcome to our Salesforce Resources for Nonprofits, your organization's resource for Salesforce tips, articles and techniques specifically developed for nonprofits by our experienced, expert consultants.
Salesforce Resources for Your Nonprofit
Salesforce Community:
Salesforce has a community where their customers can interact with each other and with Salesforce employees and share knowledge. This is a valuable place to network and to learn. Join groups that meet your interests, follow MVPs and other Salesforce thought leaders. You can use your normal Salesforce login credentials to login.
- Salesforce Certification Study Group – Join a session and study with a group in your time zone for 14 weeks to prepare for your exam. Collaborate and succeed together!
- Admin Tricks – a great group for ideas about potential apps and for tips and tricks an admin might find handy.
General Salesforce Resources:
- Trust.Salesforce.com – Is Salesforce down right now? Is there maintenance in my region? Get up to date status information here.
- Help & Training – from within your Salesforce org, you can click on Help & Training to access articles and information that may help you troubleshoot a problem. You can also open a ticket with Salesforce support by clicking “Contact Support” and then “Open a Case”.
- Salesforce Release Information – Salesforce releases updates three to four times a year to the overall platform. They give administrators time to learn about what’s coming in the release and to prepare for new features. It’s recommended that you check out the release notes and other valuable resources here. You can bookmark this page and it will update with each release.
- Salesforce Ideas – the Salesforce Community’s customer engagement area. Have you ever been frustrated that Salesforce doesn’t have a particular feature and wish it did? They take your feedback into account when designing future improvements to the platform. Submit your own Idea or vote other ideas up or down and help make Salesforce better.
- Salesforce Answers – the general Salesforce Community’s Question & Answer Area – Use this to ask questions that are not nonprofit related and/or to search for existing answers. We often find great examples of formulas and other tips and tricks here. It’s not the best place to ask Nonprofit Starter Pack questions as the Salesforce community as a whole is mostly not familiar with the platform.
- Salesforce Administrator Exam Information – Interest in getting your Salesforce Administrator Certification? Learn more and find a study guide to get started here. Don’t forget, there are study groups in the Community to help you meet your goals!